Zhuhai, China
 

Job Description

The Customer Services Representative will be based in Zhuhai, China.

We are looking for someone who demonstrates:

  • Collaborative
  • Competitive
  • Creative
  • Fast
  • Reliable

Here is a glimpse of what you’ll do:

  • Handle customer accounts in order processing & logistics follow up for both sample & production orders
  • Deal with day-to-day issues between customers and plants, attend to customer’s enquiries, weekly or daily reschedules including pull in/push out/on hold/order cancellation and push plant for on time delivery.
  • Special take care of QTA projects
  • Close communication internally with other departments & plant as well as externally with customers, different contact windows with both CEM & OEM customers
  • Provide internal support to sales team in checking the production status & delivery schedule and price information when necessary
  • Keep updating Multek internal system (Baan) to ensure plant’s smooth operation
  • Calculation of the waterfall chart for VMI orders based on the weekly forecast from customers for order release
  • Responsible for issuing RMA/RFV for return goods and following up the entire RFV flow until case closed
  • Handle and follow up for material reserve (MRR). Regularly review for the Material Reserve Status
  • Weekly monitor the on hold status and clear them with customers. Also discuss with the sales for the status and keep updating Finance colleagues on clearing the on hold status.
  • Work closely with AR team on all payment issues and invoice/statement discrepancies and AR aging issues. Co-ordinate between customers and AR team for un-matched/excess claims with customers

Here is some of what you’ll need (required):

  • 1- 2 years relavant Enperience

     

    Job Category

    • CTG - Segment

     

    Multek does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Multek is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Multek does not discriminate in employment opportunities or practices on the basis of: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. Multek provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: betty.sun@multek.com. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position will be reviewed at the e-mail address. Multek will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Multek.

    The information we collect:

    We may collect personal information that you choose to submit to us through the Website or otherwise provide to us. This may include your contact details; information provided in online questionnaires, feedback forms, or applications for employment; and information you provide such as CV/Resume. We will use your information for legitimate business purposes such as responding to comments or queries or answering questions; progressing applications for employment; allowing you to choose to share web content with others or; where you represent one of our customers or suppliers, administering the business relationship with that customer or supplier. 

About Us

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Multek, a wholly owned subsidiary of Suzhou Dongshan Precision Manufacturing Co., Ltd (DSBJ), is a leading value-add manufacturer of printed circuit board technologies offering a broad spectrum of PCB engineering and manufacturing expertise including high density interconnect, multilayer, flexible circuit and assembly solutions. Built upon a foundation of rapid response, technology leadership and high reliability solutions for PCB fabrication electronics design and manufacturing, Multek enables customers to take products to market quickly through early engineering, advanced technology new product introduction, and volume production through a full range of high-performance products, materials, and solutions.

For more information, please visit www.multek.com

Stephen Sims
Stephen Sims
Americans Director
Kenth Svärd
Kenth Svärd
EMEA Director
Stan Chow
Stanley Chow
Asia Director